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Case Study Cloud-Native Solutions HCL Software is an Indian multinational ICT company. It mainly develops, sells and supports in areas of Customer Experience, Digital Solutions, Secure DevOps, Security
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The major technology disruptions to look for in 2022 & beyond
Our strategic research and consulting deliverable are designed to provide comprehensive information and strategic insights to our clients enabling
them to achieve business transformation goals.
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Our strategic research and consulting deliverable are designed
to provide comprehensive information and strategic insights to
our clients enabling them to achieve business transformation goals.
to provide comprehensive information and strategic insights to
our clients enabling them to achieve business transformation goals.
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Amazon’s Bezos to Face Unprecedented Protests During India Trip
Promise scholarships cover up to full college tuition for students who’ve attended New Haven Public Schools during some or all of their K-12 years, and the organization also provides scholarship recipients with advice, mentorship, career skill workshops, and connections to paid summer internships in New Haven — many of which are based at Yale.
Presenter: Priyanka Panhale
Webinar topic: Great CX-pectations; Journey management for customer-first CCM transformation
Date & duration: Thursday, September 30, 2021, 30 min
Webinar topic: Great CX-pectations; Journey management for customer-first CCM transformation
Date & duration: Thursday, September 30, 2021, 30 min
Great CX-pectations; Journey management for customer-first CCM transformation
For years, CCM teams have feared the question “what’s next?”
Watch the webinar to gain insight on global analysts Quadrant Knowledge Solutions and Quadient during the September 30th webinar, as CX Analyst Priyanka Panhale explains why customer journey management and customer communications work better together, and then listen as CX Principal, Andrew Stevens guides the listener through practical first steps in simultaneously transforming one’s CCM solution to meet tomorrow’s needs and positioning the CCM team much higher up the company value chain.
Watch the webinar to gain insight on global analysts Quadrant Knowledge Solutions and Quadient during the September 30th webinar, as CX Analyst Priyanka Panhale explains why customer journey management and customer communications work better together, and then listen as CX Principal, Andrew Stevens guides the listener through practical first steps in simultaneously transforming one’s CCM solution to meet tomorrow’s needs and positioning the CCM team much higher up the company value chain.
Attendees will learn about:
• Importance of Integrating Customer Journey Mapping (CJM) and Customer Communication Management (CCM)
• Market Trends
• Customer Journey Mapping – Market Adoption and Growth
• Framework for Customer Journey Mapping (CJM)
• Key Technology Differentiators
• Importance of Integrating Customer Journey Mapping (CJM) and Customer Communication Management (CCM)
• Market Trends
• Customer Journey Mapping – Market Adoption and Growth
• Framework for Customer Journey Mapping (CJM)
• Key Technology Differentiators
Participating/organizing companies: Quadient |Quadrant Knowledge Solutions.
Recording (if available)
https://www.quadient.com/resources/webinar-replay-great-cx-pectations