A virtual customer assistant is a programming application that replicates human-like conversations to deliver information to customers, including text-based and speech-based engagements. The VCA adapts to the content and context of user inputs by combining natural-language processing and conversational artificial intelligence by updating its data repositories in real-time, providing sustained and strong customer value proposition, […]

Quadrant Knowledge Solutions Market Insights research provides detailed insights to users about the understanding and impact of attended automation on agents and customer experiences. Attended automation holds together different automation technologies including cognitive automation and robotic process automation, and as such, the three together constitute the core of digital transformation technologies. Attended automation provides context-specific […]