Quadrant Knowledge Solutions announced today that it has named Brierley, a globally recognized leader in loyalty technology, strategy and execution, as the 2020 technology leader in the SPARK Matrix analysis of the global customer loyalty solutions market. Quadrant Knowledge Solutions SPARK Matrix evaluation examined Brierley and twelve other vendors by evaluating the companies product portfolios, […]

Quadrant Knowledge Solutions announces the addition of the “Market Outlook: Personalization Platforms, 2019-2024, Worldwide” report to their strategic market outlook offerings. Personalization platform enables marketers, and CX professionals to deliver a tailored and relevant experience to their customers based on their personal, behavioral, intent, purchase history and contextual information about each individual. The personalization platform […]

SuiteCXTM, a customer experience design and visualization software firm, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the 2019 Technology leader in its recently released “Market Outlook: Customer Journey Mapping, 2019-2024, Worldwide” report. The Quadrant Knowledge Solutions study provides competitive analysis and a ranking of the leading customer journey mapping […]

Quadrant Knowledge Solutions announces the addition of the “Market Outlook: Customer Journey Analytics, 2019-2024, Worldwide” report to their strategic market outlook offerings. “Customer Journey Analytics (CJA) helps organizations in improving customer experiences by tracking and analyzing customer interaction across channels of an organization. It helps in analyzing and managing customer journeys to enable businesses to […]

Quadrant Knowledge Solutions defines Customer Journey Analytics (CJA) platform as: “Customer Journey Analytics (CJA) helps organizations in improving customer experiences by tracking and analyzing customer interaction across channels of an organization. It helps in analyzing and managing customer journeys to enable businesses to execute behavior-driven strategies in real-time. Customer Journey Analytics platform helps in eliminating […]

Quadrant Knowledge Solutions announces the addition of the “Market Outlook: Customer Data Platforms (CDP), 2019-2024, Worldwide” report to their strategic market outlook offerings. Customer Data Platforms (CDP) helps marketers to implement data-driven marketing initiatives to improve customer engagement, conversation rate, and overall customer experience. For more information, visit: https://quadrant-solutions.com/market-research/market-outlook-customer-data-platforms-cdp-2019-2024-worldwide/ Organizations have invested in multiple marketing […]